QUESTION:  What are the Covid requirements?

ANSWER:  Current requirements may be different than those of the time of travel.  Currently there are no covid requirements on the island for entry and exit.  In the event this changes an update will be immediately provided.  We encourage you to purchase traveler's insurance for further piece of mind. 

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QUESTION:  Is travel insurance available?

ANSWER:   You can purchase travelers insurance covering trip interruptions, health conditions and other weather related travel issues.  The insurance covers and provides coverage only on the land portion of your trip.  Airfare is typically addressed directly with airlines.  The rate depends on age and state of residence.  All insurance quotes happen upon request, we recommend using Allianz Travel. We are happy to assist in booking as a courtesy for those needing assistance but we encourage you to purchase on your own.

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QUESTION:  What is included in the package?

ANSWER:  The price includes, hotel lodging, transfers (transportation service to and from airport to hotel), all meals, beverages, including all alcoholic beverages, 3 nights of live Greek entertainment in a private ballroom with wait staff service, taxes and service fees.  Airfare and travel insurance are in addition to the cost advertised.  

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QUESTION:  Can I book my own hotel package and be a part of the group?

ANSWER:  No.  We have a group contract and have blocked rooms, entertainment areas, and the banquet facility for our group members that has a cost associated on top of the all-inclusive rates.  Our advertised price includes hotel accommodations, the costs associated with a banquet room rental, wait staff, sound equipment rentals and band production costs.  No one outside the group will be allowed to participate in any of the entertainment nights and other activities planned.  No exceptions will be made to this.

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QUESTION:  Is there single occupancy rooms available and is the pricing the same as what is advertised on the brochure?

ANSWER:  Yes, there is single occupancy available, but the pricing is different than the advertised pricing. The advertised pricing is based on 2 persons per room.  Single occupancy is more expensive as the resort bases their prices on person occupancy for the rooms. 

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QUESTION:  Why is airfare not included?  

ANSWER: With the fluctuating pricing on fuel and also with many guests in the past purchasing airfare with rewards or travel miles, we are not bundling the airfare portion into the cost of the trip.  Guests are responsible for booking their own airfareand providing the travel itinerary to Asteria Productions, so that we can arrange your transfers.  

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QUESTION:  How far is the airport from the hotel and what type of road conditions can I expect?

ANSWER:  The distance from the airport to the hotel is approximately 1hr and 20 mins.  All roads are well paved and remind you of highway traffic in Florida.  

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QUESTION:  Is there wifi?

ANSWER:  There is free wifi on the entire property, including rooms and beach.

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QUESTION:  Is there a minifridge stocked w/ beverages?

ANSWER:  Yes, there is a mini-fridge stocked with beverages daily, including bottled water, all complimentary.  

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QUESTION:  Is the water drinkable and do they provide bottled water?

ANSWER:  All water served to guests is filtered and drinkable.  In addition, bottled water is readily available at no extra cost.  

 

QUESTION:  What type of people and what is the average age of those attending?  

ANSWER:  Most attendees are couples late 40's through 70's.  

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QUESTION:  Are children allowed?  

ANSWER:  This is an ADULTS ONLY RESORT.  No children are allowed.

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QUESTION:  Are there beach chairs and towels? 

ANSWER:  Yes, being this is a public beach chairs are first come first serve.  There are plenty of chairs but we suggest getting to the beach early to ensure you get a desired location on the beach.

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QUESTION:  Are all of the restaurants included in our All-Inclusive?

ANSWER:  All of the restaurants feature a large option of items that are part of the All-Inclusive menus.  This includes entrees and drinks.  PLEASE NOTE there are some items and restaurants that are upgrades that you can purchase on your own, but are not part of the all inclusive, these will be clearly outlined.  This includes both entrees and wines.  If you order any items on the menu that have an additional cost, they will be billed to your room and this is NOT included in the all-inclusive priced package.

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QUESTION:  What forms of payment do you accept?

ANSWER:  Cash, Check, VenMo, CashAp, Credit Cards, Direct Wire Transfers.  

PLEASE NOTE:  There is an extra 3.75% processing fee on credit cards

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QUESTION:  I would like to have a room next to another couple we are traveling with, is this possible?

ANSWER:  We try to accommodate all requests on the rooms but the hotel has the final say on rooms and reservations.  Asteria Productions promises your room category and will inform the resort on rooming requests but any and all matters pertaining to rooming requests (outside your rooming category) will need to be addressed directly with the hotel

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